Support

Tell us what you were trying to open or create, which device you use, and what Pack showed. You do not need to send the archive itself.

Support is available in English. You may write in German, Spanish, French, Italian, or Japanese; translated replies may take longer.

Before you write

01Include your Pack version and macOS, iOS, or iPadOS version.
02Name the archive format and whether it is password-protected or split into volumes.
03Describe the exact action and any error message.
04Do not attach confidential archives. A filename or redacted screenshot is usually enough.

Pack does not currently extract encrypted RAR archives. Standard RAR browsing and extraction are read-only.

On Mac, check System Settings → Privacy & Security → Extensions and make sure the Pack Finder extension is enabled.

Use Restore Purchases inside Pack while signed in with the same Apple Account used for the purchase. Billing is handled by Apple.